Refund Policy
At Prathamesh Resorts (Sinhagad Bliss), we are committed to providing a smooth and transparent booking experience. This Refund Policy explains how refunds are processed for bookings made through our website.
1. Eligibility for Refund
Refunds are provided only in accordance with our Cancellation Policy. The amount eligible for refund depends on the cancellation timeline and applicable booking terms.
2. Refund Process
- Approved refunds will be processed to the original payment method used at the time of booking (Credit Card, Debit Card, UPI, Net Banking, or any other supported payment method).
- Refund requests must be submitted by contacting us with your booking details.
- Refunds are initiated only after verification of the booking.
3. Refund Timeline
Once approved, refunds are generally processed within 7–10 business days. Depending on your bank or payment provider, it may take additional time for the amount to appear in your account.
4. Resort-Initiated Cancellation
If a booking is cancelled by Prathamesh Resorts (Sinhagad Bliss) due to unforeseen circumstances such as maintenance, operational issues, government restrictions, natural calamities, or other force majeure events, guests will receive a full refund of the amount paid.
5. Non-Refundable Charges
The following charges, if applicable, are non-refundable:
- Payment gateway convenience charges
- Transaction processing fees
- Any third-party service charges
6. Contact for Refunds
For any refund-related queries, please contact us:
Email: info@prathameshresorts.com
Phone: +91 90495 38888
Please mention your Booking ID, name, and registered mobile number while requesting a refund.